Act reliably
Our Annual Report
Our Objectives
At Vonovia, our objective is to consistently push forward with digitalization in order to improve our tenants’ living and service experience. We are continuously working on further digitalizing our internal processes to allow us to respond to our customers’ needs more quickly and efficiently. By developing new digital tools such as the remote heating monitoring app, we are optimizing our use of resources and helping to reduce CO₂ emissions. At the same time, we go to great lengths to ensure data security and data protection in order to safeguard our tenants’ privacy and build greater trust.
Challenges, Opportunities and Risks
Opportunities
Advancing digitalization in our company provides us with the opportunity to improve the efficiency and standardization of our processes and thus also create more added value for our customers.
Risks
The increasing degree of digitalization also brings risks with it – for example, due to potential violations of data protection regulations, other data breaches or server failures. We always monitor these risks and take appropriate measures if necessary.
Opportunities
Advancing digitalization in our company provides us with the opportunity to improve the efficiency and standardization of our processes and thus also create more added value for our customers.
Risks
The increasing degree of digitalization also brings risks with it – for example, due to potential violations of data protection regulations, other data breaches or server failures. We always monitor these risks and take appropriate measures if necessary.
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Management Approach
At Vonovia, we aim to create sustainable value through digitalization and data security: We integrate advanced technologies into our operating processes and rely on the digitalization of customer services to improve customer satisfaction. We strive to achieve a harmonized IT landscape and also promote mobile working where possible in order to give our employees flexibility and protect the climate. Data protection and IT security are firmly anchored in our corporate culture, with clear guidelines and regular training provided in order to minimize risks and ensure compliance.
Our Contribution to Digital Solutions and Data Protection
Digitalisierung und Datensicherheit
Links
- You can find more information about data protection at Vonovia here
- Click here to visit our download center for all commitments and guidelines
- We have set out our ESG performance along with the most important key figures in our ESG Factbook 2023