Vonovia: Homes and customers

Highlights and Achievements

Cooperation for housing and fair rents

We have concluded numerous cooperation agreements with cities and municipal authorities to secure housing and fair rents

Large portfolio of price-linked apartments

Our portfolio includes more than 38,000 price-linked apartments in Germany

Housing First against homelessness

We support numerous projects and measures under the “Housing First” initiative to combat homelessness

Customer satisfaction

We want to keep our customer satisfaction index stable at a high level. After increases in previous years, this fell slightly by 3.2 % in 2023

Moderate refurbishment costs

Our average allocation of refurbishment costs is €1.32/sqm - well below the legal cap

Effective crisis management for social and hardship cases

Our well-established social and hardship case management offers protection in times of crisis

Low-barrier modernization

We want to (partially) modernize 30% of our newly rented apartments in Germany each year to make them more accessible. That's around 10,000 apartments per year. In 2023, we have modernized 6,550 apartments (17.5%) accordingly

Strong use of our customer app

Around 235,000 people are active users of our customer app

Cooperation for housing and fair rents

We have concluded numerous cooperation agreements with cities and municipal authorities to secure housing and fair rents

Moderate refurbishment costs

Our average allocation of refurbishment costs is €1.32/sqm - well below the legal cap

Large portfolio of price-linked apartments

Our portfolio includes more than 38,000 price-linked apartments in Germany

Effective crisis management for social and hardship cases

Our well-established social and hardship case management offers protection in times of crisis

Housing First against homelessness

We support numerous projects and measures under the “Housing First” initiative to combat homelessness

Low-barrier modernization

We want to (partially) modernize 30% of our newly rented apartments in Germany each year to make them more accessible. That's around 10,000 apartments per year. In 2023, we have modernized 6,550 apartments (17.5%) accordingly

Customer satisfaction

We want to keep our customer satisfaction index stable at a high level. After increases in previous years, this fell slightly by 3.2 % in 2023

Strong use of our customer app

Around 235,000 people are active users of our customer app

Response to Megatrends

Faced with urbanization and demographic change, our commitment to affordable homes and adapting to the needs of an aging population is more than just a response to megatrends; it is a necessity. We are committed to creating homes for all that promote health, safety and satisfaction. Our strategy also includes maintaining and improving our residential property in order to improve our customers’ quality of living. By adopting an integrated approach, we are actively helping to create a sustainable, socially responsible real estate industry that takes into account what our individual tenants can actually afford.

Homes Mean Quality of Living

In a dynamic world, we are reimagining the fundamental necessity of housing. We navigate demographic changes and urban densification in a socially responsible way to create safe, healthy and affordable living environments that meet individual needs. Therefore, we strive to treat people as individuals through our efforts. Our rental prices are determined by local conditions and, if available, by certified rent indices. And nobody is left on their own when things get tough. We make sure that homes are built to meet people’s needs. And we are committed to ensuring that particularly vulnerable people find a suitable apartment. 

Further information

Living at Fair prices

Our dedication to providing affordable housing is at the heart of our efforts to offer everyone a home.

Homes for Vulnerable Target Groups

We provide homes for people in need of protection - especially for people affected or threatened by homelessness and refugees.

Bedarfsgerechtes Wohnen und demografischer Wandel

Homes That Meet People’s Needs and Demographic Change

We are responding to demographic change by providing housing solutions that help people to live independently.

Tenant Health and Safety

We ensure safety and well-being in our homes and residential environment by taking preventive and protective measures.

Customer Satisfaction and Service Quality

Customer satisfaction is key to our service philosophy, which we strengthen through accessibility and transparency.

Links

Click here to access the ESG Factbook 2023
Click here to view our additional rating information
Click here to view our latest Annual Report