Act reliably
Our Annual Report
Highlights and Achievements
Cooperation for housing and fair rents
We have concluded numerous cooperation agreements with cities and municipal authorities to secure housing and fair rents
Large portfolio of price-linked apartments
Our portfolio includes more than 38,000 price-linked apartments in Germany
Housing First against homelessness
We support numerous projects and measures under the “Housing First” initiative to combat homelessness
Customer satisfaction
We want to keep our customer satisfaction index stable at a high level. After increases in previous years, this fell slightly by 3.2 % in 2023
Moderate refurbishment costs
Our average allocation of refurbishment costs is €1.32/sqm - well below the legal cap
Effective crisis management for social and hardship cases
Our well-established social and hardship case management offers protection in times of crisis
Low-barrier modernization
We want to (partially) modernize 30% of our newly rented apartments in Germany each year to make them more accessible. That's around 10,000 apartments per year. In 2023, we have modernized 6,550 apartments (17.5%) accordingly
Strong use of our customer app
Around 235,000 people are active users of our customer app
Cooperation for housing and fair rents
We have concluded numerous cooperation agreements with cities and municipal authorities to secure housing and fair rents
Moderate refurbishment costs
Our average allocation of refurbishment costs is €1.32/sqm - well below the legal cap
Large portfolio of price-linked apartments
Our portfolio includes more than 38,000 price-linked apartments in Germany
Effective crisis management for social and hardship cases
Our well-established social and hardship case management offers protection in times of crisis
Housing First against homelessness
We support numerous projects and measures under the “Housing First” initiative to combat homelessness
Low-barrier modernization
We want to (partially) modernize 30% of our newly rented apartments in Germany each year to make them more accessible. That's around 10,000 apartments per year. In 2023, we have modernized 6,550 apartments (17.5%) accordingly
Customer satisfaction
We want to keep our customer satisfaction index stable at a high level. After increases in previous years, this fell slightly by 3.2 % in 2023
Strong use of our customer app
Around 235,000 people are active users of our customer app
Response to Megatrends
Faced with urbanization and demographic change, our commitment to affordable homes and adapting to the needs of an aging population is more than just a response to megatrends; it is a necessity. We are committed to creating homes for all that promote health, safety and satisfaction. Our strategy also includes maintaining and improving our residential property in order to improve our customers’ quality of living. By adopting an integrated approach, we are actively helping to create a sustainable, socially responsible real estate industry that takes into account what our individual tenants can actually afford.
Homes Mean Quality of Living
In a dynamic world, we are reimagining the fundamental necessity of housing. We navigate demographic changes and urban densification in a socially responsible way to create safe, healthy and affordable living environments that meet individual needs. Therefore, we strive to treat people as individuals through our efforts. Our rental prices are determined by local conditions and, if available, by certified rent indices. And nobody is left on their own when things get tough. We make sure that homes are built to meet people’s needs. And we are committed to ensuring that particularly vulnerable people find a suitable apartment.
Links
- Click here to access the ESG Factbook 2023
- Click here to view our additional rating information
- Click here to view our latest Annual Report