Tenant Health and Safety

Management Approach

Our customers should feel safe, healthy and well cared for in their homes over the long term. That is why we are committed to managing our portfolio efficiently, preserving the building fabric on a lasting basis through maintenance measures and consistently minimising potential risks. The foundation for this is our strict compliance with all legal requirements regarding safety obligations, as well as applicable safety and health standards.

Our management approach is based on a Group‑wide safety concept, which is anchored in a binding Group policy on operator obligations. It includes regular inspections, servicing, technical checks and the immediate rectification of identified defects. Preventive safety walk‑throughs, structured risk analyses and clearly defined inspection intervals – for example for elevators, fire protection systems or drinking water installations – ensure continuous monitoring of our buildings. External experts, for example in the context of TÜV inspections, complement these processes. The results are systematically incorporated into our maintenance and modernisation planning.

Fire protection concepts, recurring inspections with public authorities and fire services, as well as established emergency and evacuation plans, are integral components of our safety management. Incidents are consistently analysed and used to further improve our processes. Regular training for our employees additionally strengthens awareness of safety and health requirements.

Organisationally, responsibility for compliance with safety and health standards lies with the Management Board and the governing bodies of the ownership companies. Operational implementation is embedded in portfolio management and Central Technical Services, which report to the Chief Rental Officer (CRO). Technical Services, Procurement and regional units work closely together to implement structural measures and to take sustainability aspects into account – for example when sourcing building materials. The Management Board is informed quarterly about the status of safety‑related issues.

By consistently adhering to high safety and health standards, we not only create safe housing, but also strengthen the trust, satisfaction and long‑term loyalty of our customers. At the same time, we reduce liability and reputational risks and potential financial burdens resulting from damage or regulatory sanctions.

The protection of sensitive customer data is also an integral part of our understanding of security.

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